In today’s competitive self-storage industry, simply providing space is not enough to attract and retain customers. With evolving technologies and rising customer expectations, facilities need to stay ahead of the competition to succeed. And modernizing your self-storage business can boost customer satisfaction.
Today, self-storage businesses are choosing a blend of remote technology and onsite expertise to help handle the day-to-day operations. Property management software can automate and streamline tasks for onsite managers. Read on for a guest blog from one of Boxwell’s partners, Copper Storage Management to see how a hybrid model of management can be the best of both worlds.
A well-trained self-storage facility manager can help customers select the right unit size and offer suggestions for maximizing storage space. And they can offer hands-on service and personalization. So, invest in your business’s management to drive growth and profitability.
If you are hiring for your self-storage facility, be sure to look at your applicant’s soft skills. As automation and artificial intelligence grow, it is increasingly evident that empathy, emotional intelligence, curiosity, and adaptability are essential qualities for success.
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