To be truly accessible, self-storage facilities must cater to the needs of all potential customers, ensuring that everyone can use their services comfortably and safely. With the Americans with Disabilities Act (ADA), businesses that offer products, devices, vehicles, and services to the public cannot discriminate against people with disabilities.
Customer-centric marketing has emerged as the key to success in the storage industry. Whatever the location or size of your storage business, people need to be able to find you, connect with you, and become loyal customers. Read on for some ideas on how to find and maintain customers in today’s market:
The process of hiring for a position goes beyond merely filling a vacancy. It requires finding the perfect fit between your business and the individual. By implementing a few hiring strategies and prioritizing employee satisfaction and growth, you can build a solid team and establish a successful self-storage business.
Whether you choose an on-site manager, automated software, or a combination of both, it is important to develop a streamlined process for smooth day-to-day operation. In Step 5 of our content series, we discuss your options for self-storage property management. We also dig into how your management style affects your facility’s security, billing, customer service, and maintenance.
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