Customers Know When Quality Runs Deep
- by boxwell/December 3, 2020
When you think about your favorite restaurant, store or hotel, what do they all have in common? Most likely, it’s the quality that keeps you coming back for more. Whether the meal is cooked to perfection every time, the clothing is expertly sewn, or the front desk service is impeccable, it’s those elements that you remember. Interestingly, a quality product or service does not necessarily translate to something that is expensive or fancy. In fact, what makes something quality is more abstract, like the feeling it gives you. When you walk into the door of a quality establishment, put on a quality jacket or pull back the sheets in your quality king villa, it’s apparent that you, the customer, were considered in the decisions made in creating this particular product or service.
Top-notch quality is a created from a combination of factors and will only succeed if there is a continual check-in with the pulse of its customers. Something that is good one day may soon need to make improvements to continue to rank well with its brand base. Say you’ve filled a niche with a product or service that you stand behind proudly, and people are receptive and agree that yes, this is quality. How do you know if the product or service you are offering will stand the test of time? It’s important to explore and identify how your customers or clients perceive and define quality. Ask your customers what could be improved upon. It may be that your customers are ready for something more up-to-date or require better service. You can do this questioning face-to-face (with masks on, of course) or with an email survey or postcard. Then, listen to what they have to say. Customer feedback is so important in knowing the ever-changing needs within your community and particular industry. If the customer’s needs are not being met adequately, a business cannot survive.
Raise the Bar
When a client is accustomed to receiving a certain level of product or service, they will be pleasantly surprised to see a new, higher quality standard. We often hear from our customers that they didn’t realize how “robust” or “stout” our units were until they saw them first-hand. The units they imagined (or previously owned) were not up to par, and therefore, set a lower standard. Most every update we’ve put into our storage units was made because of the input we received from our community of customers. We’re always asking, “What could be better?”, and based upon customer feedback and our willingness to make innovative changes, Boxwell has become a favorite manufacturer and supplier of storage solutions.
Connect with Your Customers
Boxwell’s solid steel construction, state-of-the-art materials and thoughtful updates over the years are part of what makes our self-storage units and portable containers delivery high quality. We love that we can “wow” customers with the quality product we’ve built (see testimonials). It’s all the little details, too, that help to elevate our product. From the moment our sales team makes contact with a customer, there’s a connection and trust being built. We believe that the quality of our product starts (and lasts) with relationship between our team and our customers. We depend upon one another, and so we strive to understand and exceed the needs and expectations of each and every one of our clients. With this established connection, we can work to maintain and grow our relationship over the years and can rest assured that our products and services will be consistently reliable and quality driven. To us, quality is the complete experience of Boxwell. Our stellar product speaks for itself, and every step and detail along the way matters — from the first phone call to the finished install and onto the next order!
Boxwell provides storage solutions for all kinds of businesses. We achieve this by staying true to our product and really listening to our customers, our partners and each other. We offer drive-up self-storage units, relocatable self-storage units, portable storage containers, residential storage containers, moving containers, restoration containers, portable offices and more. Each storage solution is fully customizable, expertly crafted with cutting edge materials and has the fastest assembly available. Work with a Boxwell representative to decide on an ideal, moveable storage unit mix, custom colors, door conﬁgurations and more. Once the order is placed, your Boxwells will be delivered, installed, and ready to rent. Check out www.boxwell.co or call (303) 416-6280 today!
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