The Benefits of Communication in the Storage Industry

Be sure to listen to your customers and employees to understand their needs! Read on to see the benefits of communication and how connecting with others is paramount.
There are many benefits of communication. Without communication, we’d be alone in our thoughts without ever knowing what others are thinking. In business, we want that line of communication wide open. So, we ask questions: What are our customers looking for. What can we provide? And how can we stay current? And then we act accordingly. 
Communication is imperative in business. The importance of connecting with others is paramount. Be sure to listen to both your customers and your employees. Stay transparent and honest. When you’re always honest and authentic, it simplifies everything. More and more, success comes down to our ability to communicate. Do it in a way that’s clear, concise, and easily understood.

66% of customers expect companies to understand their needs.

Customers want to feel valued. No matter what industry you’re in. With the holidays upon us, it’s a great time to ramp up our relationships. Communication means both talking and listening. So, pay close attention to what your customers are saying about you. Listen carefully, read all feedback and reviews. Try not to get caught up in your day-to-day operations. We can get so bogged down with our own message and marketing. We don’t want to miss the message our customers are sending! It’s important to keep your finger on the pulse of what is going on around us. 
So how do you build a company that communicates well? It’s simple. To begin with, your whole team should engage in day-to-day connections. No matter what their role or title, everyone should spend time hearing both the pain points and positive testimonials firsthand. Next, be uber available. Leave no phone calls or emails unanswered. Don’t miss out on any opportunities to connect with clients. And lastly, take nothing for granted. Clients’ needs are ever evolving. Just because they’re your customers now doesn’t mean they’ll be your customers forever. But if you focus on good communication (back and forth) with your customers, you can grow brand loyalty.
When you listen to your customers, you can more confidently take risks. When something works well, don’t get comfortable. Be willing to take risks and learn from your mistakes. Experimentation is a crucial factor in building a business. As a manager, you need to inspire your team to take chances for change. It appears that a lot of businesses are driven top-down. But true innovation comes from looking outward at the world around us and listening to the needs of our consumers. What are people searching for? What are the different ways you can provide it? Manufacturers need to discover what consumers want. 
Customers can tell you precisely what they like and dislike about your business. As a business owner, you need to listen! This can be done on the phone, through social media platforms, or (most preferably) by talking face-to-face. Change and revision are necessary. And we’ve all seen a lot of change over the past few years. From new products and features to changes in freight and lead times, the storage industry is evolving now more than ever. Keeping customers relationships strong is more important than ever. 
With fast-changing trends and ever-changing consumer needs, we need to be informed. For instance, it’s important to stay abreast of specific industry trends and advances. Industry news comes in many forms, and it’s endless. Look for information in magazine articleswebsite blogs, tradeshows, and podcasts. Collect ideas wherever you can. Innovation does not rest, and we all need ideas. Since so much of innovation relies on technology, you’ll need to keep up the latest and greatest. No matter the industry, all companies need to seek out ways to reinvent themselves and their products.

Boxwell just added several new features and size options, for example! Check out our 10 x 20 units.

Listen to your sales team. They get valuable feedback from your customer base. Find out their most frequent questions are about your product. What do potential customers say they’re looking for? What problems do current customer have? Your team of employees are the primary communicators for your business. Be sure they listen for ideas for new features, products or processes. Be both a good observer and listener. By being in the know, you can puzzle out how to update a product or process.
The demand for storage has only increased, and the need for solid communication between consumers and businesses continues. Consumers are changing how they decide upon a brand.  Therefore, businesses must prepare how they will react. And good communication and customer relationships are the first things to consider! 

At the core, Boxwell uses a hands-on approach to business that is carried throughout everything we do. Our product speaks for itself, and every detail along the way matters. From our first phone call to the finished install and onto the next order, we want our customers to have the best experience with Boxwell. When we need to talk, we pick up the phone. If there are questions, we demo our product. When intrigued with something new, we give it a try. If a team member needs help, we offer it. When our community needs support, we lend our resources. With creative, problem-solving ways of “thinking outside of the box,” anything is possible. That’s our culture.

Boxwell – Vendor Spotlight – The Self Storage Show – Movable Units – Relocatable Units

Boxwell’s Frank Pendleton joins Jim Ross to discuss how self-storage owner/operators can maximize revenue using Boxwell relocatable units. Learn about feasibility, tax write-offs, unit customization, and more.

Intended to help you increase your business’ revenue-generating space, our portable containers and relocatable self-storage units are flexible, stackable, and beautiful! Boxwell is here to ensure that our products help you achieve your business goals. Our products include drive-up self-storage unitsrelocatable self-storage units, portable storage containersresidential storage containersmoving containers, and restoration containers.

Work with a Boxwell representative to decide on an ideal, moveable storage unit mix, custom colors, door configurations and more. Once you place an order, we deliver and install your Boxwell relocatable self-storage units. You’ll be ready to rent them in no time! For any questions about the above services and perks or to learn more about Boxwell and our moving and storage containers and services, check out or call (303) 317-5850 today!

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