The People Behind Boxwell
At Boxwell, our team drives everything we do. Behind every project, order, and customer relationship is a group of people working together to keep things moving. Our sales team connects directly with owners and operators across the industry. Meanwhile, the team members supporting them help ensure every detail stays organized and every customer experience runs smoothly.
This month, we’re proud to highlight Sales Assistant Ellann Miranda.
Supporting the Sales Process
Ellann works closely with Sales Representative Frank Pendleton and supports every stage of the sales process. She keeps projects organized while maintaining clear communication with customers and the Boxwell team
From quotes and documentation to logistics and follow-ups, Ellann helps keep deals moving through the pipeline. At the same time, she ensures customers feel supported at every step.
Organization and Communication
Two of Ellann’s biggest strengths are organization and communication. She keeps track of the many moving pieces that come with each project while maintaining clear communication with both customers and the Boxwell team.
In addition, she takes a thoughtful approach to long-term relationships. Ellann regularly follows up with customers months—and sometimes years—after their initial purchase. As a result, she stays connected and helps support future growth. Her attention to detail and proactive communication make her someone both customers and teammates rely on.
How Ellann Joined Boxwell
Ellann joined Boxwell in 2022 when Frank made the move from Wabash to join the team. Because they had worked together previously, Frank already knew who he wanted supporting him in this role. Ellann followed him to Boxwell and continued that partnership.
Since then, her experience, attention to detail, and willingness to go the extra mile have made her an important part of the sales team.
Ellann works remotely from Lafayette, Indiana, where she brings a steady and reliable presence to her role. Even while working remotely, she stays closely connected with the Boxwell team.
When she’s not supporting customers or coordinating projects, she enjoys spending time with her family.
Q & A With Ellann
- What experiences led you to where you are today?
My journey to where I am today has been shaped by a combination of relationship building, problem solving, and a strong desire to help people make confident decisions.
- What first interested you in the storage industry, and what keeps you going today?
I’ve always been interested in industries that combine operations, customer service, and long-term growth, and storage does exactly that! It’s a business built on trust, security, and efficiency. What keeps me going is the opportunity to improve systems, create better customer experiences, and contribute to a service people truly rely on.
- When you think about your role at Boxwell, what part of it genuinely excites you?
What excites me most about my role at Boxwell is being part of a team that values service, efficiency, and growth. I enjoy collaborating to improve processes and make sure every customer interaction reflects our standards. Being part of something that’s constantly evolving keeps the work engaging and meaningful.
- What’s something about the Boxwell team or culture that stood out to you?
One thing that stood out to me right away about the Boxwell team was how supportive and collaborative everyone is. There’s a genuine willingness to help others succeed, and that creates a positive, motivated environment. The team doesn’t feel transactional. It feels like we’re all working toward the same goal.
- From your perspective, what helps a customer have a successful experience working with Boxwell?
I believe success comes from making customers feel valued, not just processed. When they know we are accessible, proactive, and genuinely care about their situation, it turns a basic storage need into a positive experience.
- What does a “great workday” look like for you?
A great workday is one where everything runs smoothly, and customers feel supported from start to finish.
- Outside of work, what are some of your favorite ways to your spend time or recharge?
Outside of work, I love spending quality time with my family and friends. Whether it’s a quite night at home, trying a new restaurant, or just enjoying a slow weekend, that’s how I recharge. Having balance helps me show up focused and energized during the week.
- What’s something people might be surprised to learn about you?
People might be surprised that I am actually pretty introverted outside of work. I also love to cook and try new recipes!
We hope you enjoyed getting to know Ellann a little better! Her attention to detail, strong communication, and commitment to supporting customers and teammates alike make her a valued part of the Boxwell team. Thanks, Ellann, for everything you do!
Boxwell designs, manufactures, and installs industry-leading storage solutions. Our lineup includes relocatable self-storage units, portable containers, hallway systems, and roll up doors. Every product is fully customizable and built to last—trusted by companies across the United States, Canada, Europe, the United Kingdom, Australia, the Middle East, Asia, and beyond.
Boxwell is Built For Your Success. From the start, our mission has been simple: create the best B2B storage products and back them with outstanding customer support. Our clients gain access to dedicated Account Managers, design and installation services, and extensive product warranties.
We are here to help. Contact Boxwell today via our email, sales@boxwell.co, or call 303-317-5850.
