Running a self-storage facility isn’t just about having units to rent. It’s about managing those units efficiently, keeping customers happy, and maintaining a secure and functional space. In 2025, the self-storage industry continues to evolve with tech-driven solutions and flexible business models, making it easier than ever to run your facility. That is, whether you’re on-site daily or managing from across the country. Remote self-storage management is on the rise. Let’s look at all your options.
So, what does it really take to manage a self-storage facility, and which approach is right for your storage operation?
What is Self-Storage Management?
No matter which management model you choose, effective self-storage operations require a few core responsibilities:
- Renting Units: Assigning unit numbers, handling new rentals, and tracking availability.
- Maintenance Checks: Keeping the property clean and functional, checking for pests, and making repairs.
- Collecting Rent: Ensuring one-time payments and following up on delinquencies.
- Customer Communication: Answering questions, handling complaints, and building positive relationships.
- Securing the Facility: Monitoring access points, surveillance, and responding to security issues.
As your business grows and changes, your management style might need to adjust as well. Available options include traditional on-site management, automated facility management, or a combination of the two. The biggest difference between these models is whether a manager is physically present. The good news? You don’t have to choose just one and stick with it forever.
Three Common Self-Storage Management Models
1. Traditional On-Site Management
With this model, you have a full-time team at the facility during business hours. They handle rentals, process payments, maintain the property, assist customers, and monitor security in person.
Pros for On-Site Management
- Strong relationships with customers
- Fast response to maintenance or access issues
- Constant supervision of the facility
Cons for On-Site Management
- Higher payroll and operating costs
- Time-consuming training and turnover
- Difficult to scale across multiple locations
On-site property managers serve as the primary point of contact for customers. They walk customers through rentals, explain policies, and help pick the right unit size. Managers are also responsible for keeping the facility clean, well-lit, and secure.
When your business expands, you may consider hiring additional staff to support operations. A well-trained team can enhance the customer experience and contribute to long-term success. However, this hands-on, time-intensive strategy may not work for every business.
2. Hybrid Management
A hybrid approach blends in-person service with remote technology. Staff might be on-site part-time or during peak hours, while customers can also rent units, pay bills, and access support online.
Pros for Hybrid Management
- Great for customers who want flexibility
- Lower overhead than full-time staffing
- Ideal for owners managing remotely but still needing a local presence
Cons for Hybrid Management
- Staff still need training and scheduling
- Gaps in coverage may lead to delayed maintenance
- Less personalized customer experience
The hybrid model is gaining popularity, especially for businesses transitioning between management styles or operating multiple locations. You might use an on-site manager during the day and lean on a digital system after hours.
Another option is outsourcing some operations—such as billing, reporting, or customer support—to third-party management companies. These providers use cloud-based platforms to handle lease agreements, payments, communication, and performance tracking, freeing you up to focus on growth.
3. Remote Self-Storage Management
Remote self-storage management relies entirely on digital tools—smart locks, cameras, access control systems, and a strong website—to operate the facility without any on-site staff.
Pros for Remote Self-Storage Management
- Extremely low overhead—no daily labor costs
- Highly scalable for owners with multiple locations
- 24/7 access and rental for tech-savvy customers
Cons for Remote Self-Storage Management
- Dependent on reliable technology and internet
- Less human interaction and oversight
- Maintenance and security checks must be scheduled
Remote management is ideal for relocatable units or rural facilities, and it’s a smart option for owners managing properties from out of state. Some owners manage remotely themselves, while others work with third-party management companies who take over day-to-day operations using integrated platforms.
Regardless of the setup, it’s essential to establish solid communication channels—such as live chat, email, cloud-based phone systems, and customer portals—so customers can manage their accounts independently. For upkeep, be proactive. Create a preventive maintenance schedule and work with local contractors for recurring tasks like pest control or lighting inspections. Going remote doesn’t mean waiting until something goes wrong—it simply requires thoughtful planning and consistent follow-through.
Which Management Style is Right for You?
Your ideal management strategy depends on your facility’s size, location, customer base, and future goals:
- Have a large facility with high foot traffic? On-site management might be worth the investment.
- Want to serve both walk-in customers and online renters? A hybrid model can give you the best of both worlds.
- Using relocatable units in different markets? Remote self-storage management may be your smartest move.
And remember, you’re not locked into one model forever! The self-storage industry is dynamic, and your management approach can evolve over time. Stay flexible, keep up with industry trends, and adopt new technologies that improve your workflow and customer experience.
Smart Management Tools for Modern Operators
At Boxwell, we’re proud to work with StorSuite: A powerful service-driven digital platform for hybrid self-storage management, renting units, handling payments, managing customer interactions and more.
Self-storage management doesn’t have to be complicated—but it does need to be intentional. Whether you’re hands-on or managing from afar, today’s tools and strategies give you the power to run a secure, profitable, and customer-friendly facility.
Looking to Expand or Upgrade your Facility?
Boxwell’s relocatable units pair perfectly with all management models. Let’s talk about how to grow your business with flexibility and ease.
Boxwell designs, manufactures, and installs industry-leading storage solutions. Our lineup includes relocatable self-storage units, portable containers, hallway systems, and roll up doors. Every product is fully customizable and built to last—trusted by companies across the United States, Canada, Europe, the United Kingdom, Australia, the Middle East, Asia, and beyond.
Boxwell is Built For Your Success. From the start, our mission has been simple: create the best B2B storage products and back them with outstanding customer support. Our clients gain access to dedicated Account Managers, design and installation services, and extensive product warranties.
We are here to help. Contact Boxwell today via our email, sales@boxwell.co, or call 303-317-5850.